Working from Home Allowance of £312 per annum
Advertising Salary
£37,395 - £41,549 Per Annum
Hours Per Week
35
All Locations
Home Based
All Departments
Income and Engagement
Permanent
External Advertising End Date
02 Feb 2025

About The Role

This is an exciting opportunity to join the Omnichannel Team at Alzheimer’s Society. It’s an ideal time to join the team as we take our supporter communications to the next level, delivering personalised communications and an exceptional supporter experience.

The successful candidate will play an integral role in helping us achieve this, combining data sources, developing dashboards and delivering reports as required to give us real-time insight into our supporter experience. They will proactively dive into the data, identifying opportunities and working with colleagues in the Omnichannel Team and across the organisation to deliver these improvements across post, phone, email and SMS communications. They will lead on our testing approach, ensuring identified testing priorities are delivered in a coordinated way across audiences, products and channels to result in actionable insights to take forward.

You will:

  • Establish the ideal process and tools to meet Income & Engagement’s warm marketing and communication reporting requirements, including identifying most appropriate tools, developing processes or integrations and recommending relevant metrics and measures.
  • Develop and maintain insight packs, bringing together insight from our Audience & Supporter Insight teams with recent performance data, to support cross-channel & product audience journey planning.
  • Manage reporting at an audience, campaign, channel and product level to improve real-time and post-activity visibility and analysis of performance across Income & Engagement.
  • Proactively analyse audience and performance data to identify opportunities for improvement in the supporter experience.
  • Build new and maintain existing dashboards for tracking KPIs using Power BI, bringing together data from multiple data sources to meet reporting requirements.
  • Embed better understanding and use of data across teams and stakeholders to inform effective decision-making, planning and optimisation of ongoing activity.

About you

Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation among our amazing fundraisers, driven by wanting to provide an exceptional experience for Alzheimer’s Society supporters.

  • Have experience building and maintaining dashboards in Power BI.
  • Feel at home working with large data sets and combining data from multiple sources.
  • Be confident reporting on warm customer/supporter marketing across a range of channels and making recommendations to improve performance.
  • Be an exceptional communicator, with the ability to convey complex information in an accessible way.
  • Be solutions focussed and collaborative in how you get things done.
  • Be a real team player and someone who thrives on sharing your knowledge, ideas, and skills.
  • Be a successful self-motivator.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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