Data Processing Support Officer

Do you enjoy working with data, spotting the details others might miss and finding finding ways to make information clearer, easier to access and more effective?

As our Data Processing Support Officer, you’ll use your organisational skills and curiosity about data to help our Legacies team make a difference. Keeping supporter information accurate and up to date will help improve their experience and raise vital funds for people affected by dementia.

You’ll join our Legacies (Gifts in Wills) team within our High Value and Legacies department. As our legacy programme grows, your work will help us make informed decisions and keep fundraising activity running smoothly.

Do you like solving problems, improving how information is organised and helping things run smoothly?

You’ll work with data from supporters, solicitors and free Will service providers. You’ll maintain records, produce reports and provide administrative support, with opportunities to use your existing skills and learn new systems.

This is a home-based role, with regular check-ins and team meetings to keep you connected with colleagues.

Could this be the opportunity to put your eye for detail and interest in data to work for a cause that matters?

What you’ll do

You’ll help keep our data accurate, accessible and useful. You’ll:

• Input information into our CRM, Excel spreadsheets and other systems, ensuring records are accurate.
• Review records, spot errors and follow up on missing or inconsistent information.
• Keep supporter data up to date and raise discrepancies with managers or internal data teams.
• Run reports on data quality and campaign results, helping the team identify what’s working and where we could improve.
• Organise information so colleagues can find and use it easily.
• Provide administrative support, including creating mail merges, monitoring inboxes and helping with invoice processing.

You’ll work with colleagues to maintain reliable information, support fundraising activity and give supporters a positive experience.

About you

Are you someone who takes pride in getting the details right?

You’ll work carefully and methodically, making sure information is accurate and spotting anything that doesn’t look right. You’ll understand the importance of confidentiality, data protection and fundraising compliance.

Do you enjoy exploring data and finding out what it can tell you?

You’ll bring an analytical and curious approach, with some experience of using data to spot trends, report on basic KPIs and inform decisions. You’ll be comfortable using databases and Microsoft Office, particularly Excel, and keen to develop your skills.

You might be a great fit for this role if you:

• Can manage multiple tasks and deadlines, even when workloads change or urgent requests come in.
• Have a good eye for detail, can input data accurately and confidently spot and report errors.
• Take data privacy and fundraising compliance seriously, knowing when to ask for guidance.
• Are adaptable and enjoy learning, picking up new systems and processes quickly with the right support.
• Can use basic data analysis to identify trends, report on KPIs and share useful insights.
• Are confident using databases, Excel, Outlook and Teams.
• Enjoy working independently while staying connected with colleagues and contributing to a supportive team.

Experience in a charity or fundraising environment would be helpful, but relevant skills gained elsewhere are also welcome. What matters is your approach to data, willingness to learn and interest in helping the team do its best work.

What could your attention to detail and curiosity about data help us achieve for people affected by dementia?

If you enjoy working with information, finding ways to improve things and being part of a team making a difference, we’d love to hear from you.

Interviews are provisionally scheduled to take place on the 18th and 19th November via MS Teams.

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

INDAZ